NR
Nerushka R

1 reviews | Active since Jan 2013

02 Apr 2018, 14:19

Vodacom **** for extra month

Needed to cancel one of my contracts that was ending at end march. I found out in January that i can only contact them in march to end the contract. In march i went to a vodacom shop and was told i have to call ********** . So i called to have the contract ended. Its a new month and the number is stillactive. - ********** 932 I have received the airtime as normal. I am not paying another month. This number and airtime is unnecessary. I dont want it. And please dont give me **** about needing so many days notice because wen i tried to cancel it early i was told i cudnt. This is not acceptable!!!!!! Cancel immediately!!! I wil only pay til end of march!!!!!

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2018, 06:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Apr 2018, 10:37
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)