1 reviews | Active since Feb 2018

02 Dec 2022, 06:37

Vodacom ****??

After noticing that R3 per day was being deducted from my prepaid airtime, I contacted their Customer Service and was told that I had subscribed to a company called SwitchONfinance and I was being billed for a daily "Entertainment " fee. When I explained that there was no way I had subscribed and as such Vodacom must reverse the debit of R6 or provide proof of me authorising the transaction, I was told they don't pass credit for subscription. Only after I threatened to take legal action did they credit my airtime and cancelled my "Subscription "with SwitchONfinance. To me this is tantamount to a **** by Vodacom and should be deemed as *******. Voda

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2022, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team