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Tshivhandekano M
1 reviews | Active since Aug 2016
01 Jun 2021, 17:18
Vodacom ****
Good day
On the 12 of May, I logged a ***** dispute after someone opened an account using my documents below was the response I received after sending the required particulars. Good day
We acknowledge the receipt of your Affidavit and ID to dispute a contract/s in your name. We will investigate further and give feedback within 7 - 14 working days.
We apologise for any inconvenience caused.
Regards
I'm yet to receive any response regarding the matter and it's really frustrating from my side since my credit score has dropped drastically.
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Vodacom's replyOfficial
02 Jun 2021, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tshivhandekano M's updateReviewer Update
02 Jun 2021, 13:51Thank you for your urgent response in resolving the issue
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Tshivhandekano M's update02 Jun 2021, 13:51
Reviewer Update
Thank you for your urgent response in resolving the issue