LL
Lynn L

1 reviews | Active since Apr 2020

22 Feb 2021, 11:02

Vodacom ****

When it comes to ending your contract beware! One of the consultants sold me great deals but when it came down to it, the deal was completely different. Don’t be misled by the pretence of the call being recorded either! Much less data and airtime. His name was Philemon. So now that I’m trying to cancel no one wants to assist. I went to vodacom shop in Craighall and Thandeka was most helpful but even there she called Vodac and twice the phone was put down on me. Thandeka then escalated the complaint and I did receive a message and the promise of a call within 24hrs but there has been no call!

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2021, 11:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team