VODACOM **** CUSTOMERS

A consultant called me and told me that my contract has ended and I'm due for an upgrade. I asked several time if she's sure... Then she upgraded for me and now I see myself paying for 2 handsets. She even told me that I will no longer pay the amount I was paying, I will only pay for the new one which was lesser than my previous contract. Now I'm being told that I'm paying for the old handset plus the new upgrade plus they even deducted double the agreed insurance amount. I am sooo disappointed that vodacom treats loyal customers like this.