Vodacom **** contracts

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A review of Vodacom Mpho M

4 reviews | Active since Dec 2018

19 Sep 2022, 10:07 Accounts My mother was due for an upgrade and instead of them upgrading the current data they called her and told her they will bring her a new Simcard as it is time for an upgrade. Now it said that that Simcard they send her, is a new contract all together, meaning they have open a new data contract for her while she still have the one that is due for upgrade. She hasn't activated/ used the new simcard that they have send send and now Vodacom says she must pay for it. We went to Mabopane station Vodacom branch on the 27th August 2022 and the service we received was extremely poor and they just told us "they can't help us, we have to call the cancelation call center". We called the call center and my mother gave Andrew (Vodacom Consultant) permission to discuss her account with me. On my conversation with Andrew on the 27th of August 2022, I requested a reference for the call and he refused to give it to me and said he will email the conversation by end of business on that Saturday, which we still haven't received. Andrew stated that they will cancel the "New account of number: **********and the number that is due for an upgrade: **********. Andrew stated that his line manager will contact me as my mother requested that they contact me as she doesn't appreciate the ************* of Vodacom. To this day no one has called us, instead, they send her a message stating that they deleted her alternate number, which is mine that we provided to Andrew on Saturday.

I logged this complaints on Wednesday 31 August 2022 and a Veronica from vodacom called on Friday 02 September 2022 stating they she will investigate and she will call us back on Monday 5th September 2022.

To this day on one from vodacom has called back, instead they keep on demanding money. Yet the service is extremely poor, jerr. We have paid for what we agree with and use, the rest we won't pay until this Vodacom sort it's mess out.

Their consultant called and advised us to only pay for the active numbers as they are busy resolving this matter. Now this **** of a company has blocked the number even though we paying.

Vodacom was once a good company, now it is just a money making scheme