VODACOM ****

I try since the beginning of July 2021 to change a contract that had expired to a pre-paid account. On 12 July 2021 I receive feedback from Nolwando.Jawe that I must contact the no ***. I did and they told me that I will receive an sms for which I am still waiting I send a new email with no response. I check on a facebook Vodacom Customer Complain page and see that there are many complains for the same problem that its impossible to cancel any contract with Vodacom as they just keep on taking peoples money every month. My contract that I try to change to a prepaid account is the no ***. Acc No ***6-6.