Vodacom :************ /terrible service

I have contactes Vodacom November 2021, to cancel one of my contracts that is to end. I was assisted and '****med' into upgrading by a consultant by the name of Jerome Reddy. He sent me the contract x2 via email- only to find that what was agreed upon telephonically was not stipulated in the contract document that was received. I called the call center almost everyday thereafter only to be put through to consultants all over the province. NOBODY knew who this person is even though I have dates and times of the call that I had made to Vodacom. I have left numerous messages with about 20 different consultants, which I have names of and will gladly add on my next review if nobody calls me back from Vodacom to rectify their ******* tactics. Total of about 15 calls and have spent on average 3hrs on every call I have made to get the assistance I need and it was a total waste of time. I cannot afford to sit on calls that long and still not get the help to resolve my query. To date no manager/ team leader/supervisor has called me back as I have requested. This is sadly not the first time I am experiencing such terrible service from Vodacom. They don't value their customers and provide a terrible service especially at the call center. The consultants are not helpful and don't really care about the quality of service they provide. They push you around from pillar to post just so that they don't have to assist. They make empty promises that they will get back to u you and never do- they are running a circus as they are not serious about customer service. I have never received this bad, disappointing, disgusting level of service ever.