1 reviews | Active since Jan 2017

06 Jan 2017, 15:51

Vodacom .. ************ ?

<p>I recent purchased and upgrade telephonicaly for a data service from Vodacom .. I had been paying R 199.00 for 3 gig of data using a 3 g stick ..Ive now got a wifi thingie with 5 gig ..I was assured by the telesales lady I wouldnt and I quote " be paying any more " .. Now I usually buy top ups anyway as the month goes by when I need it and these are expensive . However Ive just checked the debit order and its running at R367.00 . Im still on a right side of the line but again 5 gig of data is only about R 269 currently ....I have a feeling I allowed myself to be ********** by the telesales lady by what she wasnt saying .. when I look at the list of vodacom complaints on here , it runs to 34000 and the biggest one is customer service .. so what is the use of going in and complaining .. requesting the voice contract copies and proving what I say is true .. its going to take years off my life in time and stress .. so after being a paying customer of Vodacom for many years , and paying them many thousands of rands , I feel I have little recourse but to give notice on my account ,for when the contract lapses, and move my cash flow to another service provider. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2017, 08:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,