Vodacom .. ************ ?
<p>I recent purchased and upgrade telephonicaly for a data service from Vodacom .. I had been paying R 199.00 for 3 gig of data using a 3 g stick ..Ive now got a wifi thingie with 5 gig ..I was assured by the telesales lady I wouldnt and I quote " be paying any more " .. Now I usually buy top ups anyway as the month goes by when I need it and these are expensive . However Ive just checked the debit order and its running at R367.00 . Im still on a right side of the line but again 5 gig of data is only about R 269 currently ....I have a feeling I allowed myself to be ********** by the telesales lady by what she wasnt saying .. when I look at the list of vodacom complaints on here , it runs to 34000 and the biggest one is customer service .. so what is the use of going in and complaining .. requesting the voice contract copies and proving what I say is true .. its going to take years off my life in time and stress .. so after being a paying customer of Vodacom for many years , and paying them many thousands of rands , I feel I have little recourse but to give notice on my account ,for when the contract lapses, and move my cash flow to another service provider. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
