Vodacom *********** or Accounting retards?

Corporate ***** or Accounting Retard?

Vodacom has blocked my account due to claim of due invoices not paid. Over the last 4 weeks I had sent Vodacom numerous emails showing the account is up to date. (As matter of of fact I am in credit) They are using two accounting systems. One you see and get your statements from, and a second back office run system. The latter is being used to activate/ deactivate services and clearly does not tie in with the first, from which you as customer receive your statements.

On request from Vodacom to supply me a copy of the claimed "unpaid Invoices" I am not provided with a supporting information from Vodacom. They simply share the Statement from the Back office , which in my case, now shows a journal entry being added. On request to have a copy of the Journal entry and or Invoice for this entry, Vodacom can not provide the document.

I am tired of not being able to connect with a single person taking accountability or responsibility to resolve or provide supporting information for my account enquiry. I am left to pay services which has now not been rendered over the last month.

Either the Vodacom Service system is deliberately set up in such a way, that you cannot connect with a responsible single person to deal with the enquiry as you end up in loops with a multitude of Customer care consultants only referencing the Back office Accounting system and does not compare the information. (Slick strategy getting away with additional revenue stream with similar enquiries and many People I suppose just pay to have there service active)

or alternately we have to deal with mindless customer care consultants can either not read and compare the statements sent to customer and Vodacom generated from the back office system and not able to do basic Accounting 101 or Maths 101.

The last statement received, states an amount for a payment made with reference. However it has been added to my account as a debit instead of being deducted as payments has been made.

Electronic statements generated by the system is all over the show with dated entries not following chronologically. (Is this another strategy to confuse the customer deliberately?

Fortunately I can read, do maths and now say enough is enough. I am awaiting the following from Vodacom

********** responsible person to aid in this enquiry. Direct line plus mobile number