Vodacom ****

Item: Vodacom
Rating: 1
Author: Margaret X

I had a double deal contract with Vodacom. The contract end date was end August. To my surprise, I receive a call from one of the telemarketers for Vodacom, to discover that I have to call Vodacom as I still had a deal open with them and asked if I wanted to upgrade. I told them I'm done, she said no I still need to cancel on my end. Anyway I called Vodacom to find they have a deal of R3 for the one sim, don't know for what and for the other sim there is a deal they can't cancel as it hasn't reached it's maturity date. I am fuming right now, I never had or agreed to other deals. I want this cancelled. Already was it a pain cos I was paying for this contract even though the phones was ****** now I have to deal with this.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

20 Sept 2022, 11:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 Sept 2022, 11:58

Official

Margaret X's updateReviewer Update

30 Sept 2022, 11:37

I am still waiting, ten days later, another debit order went off...wow ...well done Vodacom...Ombud, here I come

Margaret X's update30 Sept 2022, 11:37

Reviewer Update

I am still waiting, ten days later, another debit order went off...wow ...well done Vodacom...Ombud, here I come

Margaret X's updateReviewer Update

28 Nov 2022, 07:07

" Kindly note our records shows you have been assisted today by the relevant team and cancellation has been processed successfully as requested. " Vodacom it is companies like yourselves that make life a living hell for the minority. Please cancel your damn debit order. This is no joke anymore.

Margaret X's update28 Nov 2022, 07:07

Reviewer Update

Margaret X's updateReviewer Update

28 Nov 2022, 07:09

You debited my account again, and the reversals are putting a red dot to my name. I'm struggling to get a job because you are putting my name on the red list.

Margaret X's update28 Nov 2022, 07:09

Reviewer Update

You debited my account again, and the reversals are putting a red dot to my name. I'm struggling to get a job because you are putting my name on the red list.