SJ
Shannen J

1 reviews | Active since Feb 2021

06 Feb 2021, 18:50

Vodacom ****

I got a call today from a lady saying she’s from Vodacom, long story short I entered into a data contract and I was told I would receive a reference number and a call from the confirmation department but I have not heard anything. I then went on Google and saw the reviews, I’m horrified that I have been ****med and worried that my identity has been ******. Could someone please help me. I have contacted Vodacom and Afrizon and I haven’t heard back as yet. I called the ***** department at my bank and I was advised to freeze my account. I am shocked that Vodacom shared my information with these people because she knew all my information, information that I only shared with vodacom when I app**** for a contract about a month ago. I’m disappointed that Vodacom is using this service provider. I want to cancel the contract but can’t get hold of the company.

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2021, 09:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SJ
Shannen J's update09 Feb 2021, 17:36
Reviewer Update
Could you please get an agent to contact me ASAP. The same issue has popped up again. Please help
SJ
Shannen J's update12 Feb 2021, 13:03
Reviewer Update
Yes I have thank you very much. My query is still pending but your consultant has kept calling me for an update and I appreciate that a lot.