TO
Theo O

1 reviews | Active since Jan 2014

05 May 2017, 07:55

Vodacom ****

<p>During March 2017 Vodacom telly sales call me and present upgrades to my existing expired contracts. Top-up 55 change to top-up 65 and instead of the modem with My 2 Gig upgrade to a router with My 5 Gig. The phone numbers in question ********** 929 and ********** 687.Activation for the upgrade was on the 1 st April 2017 and then I leant that it is still My 2 Gig, so I launched a complaint from the one operator/ consultant to another but at last with Ref: 922 at a person with the name Polisa. Later a women phone me back and said that the complaint was investigated and they listened to the recording ,I have grounds to complain it is upgradable from My 2Gig to My 5Gig but will be activated the 1 st May 2017.</p> <p>This did not happened and I launched another complaint, from the one operator/ consultant to another and after 49 min on the 2 nd May 2017 a women with the name Thaeisla( she spell her own name) gave me a Ref: 1- ********** ********** and advise me to migration. This is just a shortcut to rectify their ****- my opinion. During the day a women phone me and say she investigate and will try to resolve the problem within 24 Hr. It is the 5 th May 2017 today with no results.</p> <p>Firstly how many people are bull**** by this telly sales. A product that’s presented to you to make a sale is not given to customers. THIS is a ****. I am going to cancel all this upgrades and give it over to Hello Peter just for the fact that if I am bull**** by them and I believe there are more customers.</p> <p>Vodacom this is not the way to do business---STOP your telly sales. Investigate and please listen to the so called recordings.</p>

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Replies (1)
Vodacom
Vodacom's reply05 May 2017, 08:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team