1 reviews | Active since Nov 2014
Vodacom ****
<p>Upon taking a contract with Vodacom. The agreement was for me to be debited at the end of every month. Instead Vodacom would debit me 3-10 days after. This resulted in me going into areas. I then received a call from attorney's MBD INC who informed me that i have an outstanding amount of R2500. With that an agreement was made to pay R500 every month from the 25th july 2016. With that by the end of November 2016 i should have payed R2500 complete instead i was debited December 2016 again. So i actually payed R3000. When debited again January 2017 i informed my bank to reverse payment as it was not agreed. I have been receiving endless calls from MBD threating to charge me for every call. All i ask from MBD is to pull my call recording so that we can listen to the agreement made instead their rude consultants tell me that i do not understand how it works and that i must pay R1200 to close the account. Now i have payed to date R3000 and they still want another R1200. the amount agreed initially between myself and MBD was to pay R2500 but MBD now insist i pay R4200. They refuse to listen to what we agreed and refuses to investigate but instead threaten me with additional charges and that they will blacklist me. This is all because Vodacom didnt debit me when they were supposed to and now i am suffering. I explained to MBD that i will pay whatever i owe based on our initial agreement all i ask is that they investigate and provide proof that i did in fact owe R4200. But if they mis informed me then i cannot be liable. Can Vodacom please call me on ********** 200 so that we can resolve this matter. I cannot be harassed everyday of my life. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Well guess what im still waiting for a call
Well guess what im still waiting for a call
and yet again no call, i looked at other complaints and it seems that vodacom has a standard response template but does absolutely nothing about the matters.
and yet again no call, i looked at other complaints and it seems that vodacom has a standard response template but does absolutely nothing about the matters.
still waiting vodacom??????????????????????????????????????????????
still waiting vodacom??????????????????????????????????????????????
