1 reviews | Active since Nov 2016

28 Nov 2016, 19:27

Vodacom ****

<p>Vodacom is deducting about 15 to 16 rands everyday and when I contacted them they told me to sms stop to 31050 and didn't stop,I contacted them again and they told me to log on on my account which I don't have and then open an account and try to cancel but I couldn't find an option to cancel the WASP so this dedication still continues with no solution. Please help me </p>

0
Replies (3)
Vodacom
Vodacom's reply29 Nov 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Dec 2016, 12:24
Official

Dear Client

I can confirm that all WASPS was removed from your number. Please note that WASPS (Wireless Application Service Providers) are third parties developing and offering services using the Vodacom network.

They make use of Vodacom's cellular network infrastructure and billing relationship with the subscriber to deliver and bill for these services, such as SMS voting, Traffic reports, Games, Competition lines, banking transaction charges etc. Customer’s accept and register to WASP services via SMS/calls at their own will and therefore it is the account holder’s responsibility to safeguard their handset as they will remain liable for charges incurred.

The Wireless Application Service Provider Association (WASPA) has been constituted to regulate all WASPs to ensure, inter alia, that they abide with the aforementioned provision. Should you have any further queries, please contact WASPA via email at *** or call on ***(charged call) should you want a refund.

Kind regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Dec 2016, 12:26
Official

Dear Client

I can confirm that all WASPS was removed from your number. Please note that WASPS (Wireless Application Service Providers) are third parties developing and offering services using the Vodacom network.

They make use of Vodacom's cellular network infrastructure and billing relationship with the subscriber to deliver and bill for these services, such as SMS voting, Traffic reports, Games, Competition lines, banking transaction charges etc. Customer’s accept and register to WASP services via SMS/calls at their own will and therefore it is the account holder’s responsibility to safeguard their handset as they will remain liable for charges incurred.

The Wireless Application Service Provider Association (WASPA) has been constituted to regulate all WASPs to ensure, inter alia, that they abide with the aforementioned provision. Should you have any further queries, please contact WASPA via email at *** or call on ***(charged call) should you want a refund.

Kind regards

Vodacom Consumer Website Team

Best regards,