SM
Shibu M
1 reviews | Active since Sept 2019
18 Sept 2019, 07:11
Vodacom ****
Is there no one really who can help us from the **** of this network ????????. I mean we cry daily of same things and they just get away with ******** us. We buy data only for network to be deactivated. I just took an advance now and tried to buy power hour, but it said my balance is R0. 00,yet the advance balance went up to show that I took the R10. 00. When u call their customer services they never pickup. Facebook is buzzing with ppl complaining and crying but vodacom has ignored all these like we should suck it up and accept we can't do anything.
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Replies (3)
Vodacom's replyOfficial
18 Sept 2019, 08:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 08:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Shibu M's updateReviewer Update
18 Sept 2019, 08:47Your rude consultants who will be telling me unfortunately there is nothing they can do? This time I'm going to record the call. The whole of SA should just know who vodacom is maltreat ring us
SM
Shibu M's update18 Sept 2019, 08:47
Reviewer Update
Your rude consultants who will be telling me unfortunately there is nothing they can do? This time I'm going to record the call. The whole of SA should just know who vodacom is maltreat ring us
Vodacom's replyOfficial
24 Sept 2019, 12:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply24 Sept 2019, 12:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team