Vodacom ****

A couple of months ago my daughter, myself and my Mom did an online upgrade for my Mom. We selected the phone and the package and then selected insurance cover of R9.99 specifically since my Mom was elderly. When you do the application online you don't receive a copy of the form you've filled out so you assume that it has been captured correctly especially since the debit order amount corresponds with the contract total plus insurance. Fast forward a few months and my Mom sadly passes and I call Vodacom to enquire about the process only to be told there is no insurance on the contract! Utter BS as all 3 of us specifically made sure we checked the box because of my Mom's age. To get Vodacom to send you a copy of the online form you filled out is impossible and would be the only way to prove you selected it - what a **** they have going with their elderly clients! Utterly disgusting to say the least, I am livid with rage!