Vodacom ****

On the 14 March 2019 on Thursday around 10 am I got a call from a lady call herself Motoko she is calling from Vodacom and Vodacom wants to give me a phone and a laptop that goes with vouchers and airtime and data every month. The phone I was using where I received a call from it was not sounding very good and she said I deserve it so I must give her my address so that they may deliver it to my address and it will take 7 days to come for me receive it and I said thank you very much. As she did not ask me to much, I did not want to ask to much as she said Vodacom is giving me those things. I ask her where am I going to buy with those vouchers and she said they will be coming with the numbers so that I can redeem them or go to Vodacom they will do that for me. On the 15 march around 3pm I received a call that they are at my gate to deliver the parcel that is coming from Vodacom and I said I am not at home and they said they will come on Monday.

Monday morning again 22 march 2019 the same lady called me that I must not leave my house because they are coming to deliver my package. Yes around 3 pm two guys came and deliver the package asking my id copy and proof of residential which I gave them. On Tuesday morning around 11 am I went to Vodacom in brits mall so that I can get the information of the package that I received. At Vodacom they said the voucher they don’t know about, all I can do is to call the number which I did with the airtime I received from my new phone that I received. The number that I called to redeem the voucher was ringing and someone answered the phone without saying a word and I said i am calling in connection with the vouchers that I received with the package that is coming from Vodacom and someone transferred the call and I kept saying halo halo about 30 minutes but no one answered. I told the guy who helped me to reset my phone and helped with the laptop what happened but he said I must keep on calling because he doesn’t know anything. After going from Vodacom I called my brother so that he can find out what is happening because he is using the land line phone which is cheaper from the cell phone. On Friday 29 March 2019 at about 12, I called 135 customer care line of Vodacom to ask about the data and wifi how much did they gave me on my package and also want them to call the number that was on the vouchers. The guy named by John who said he cant give me his surname because I asked him refused to give me I ask him that can he check for me the data that came with my package how much is it and also on wifi. He did check for me and told him also to call the voucher numbers because I want to redeem them. He said I must give him my id number because he wants to set up the debit order for my package I refused and he ask also for my account number I refused and told him I did not call for those things because i am not working but he said to me the package that they gave me is for the people who are working how can I say i am not working because already they debited the money on the 27th of march 2019 I said it is impossible because I received the phone without knowing i am going to pay because the lady did not ask me about my details only she wanted was my address only. The guy whom I called at the call-center ask me my last 4 digit of my account and refused but he spelled it out for me and said give me the that on which they must debit I refused because I know i am not working. According to the lady who said Vodacom is giving this merchandise and vouchers for free. I could not refuse free merchandise because i how much I spent buying airtime and I thought it is because of this I am getting this. John tried to call those numbers while I was holding the line but he could not reach them also and said to me its because they are not from Vodacom but it’s the third party and I said but when they phone you, they use the name of Vodacom. Why are they doing such a thing and after you the same Vodacom refuse that those people are not Vodacom he said its wrong yes.ref number from Vodacom call center is 1- ********** ********** . What surprise me is that they debited the money in account without my permission and surprised me because I did not have any money on my account