DM
Dineo M
1 reviews | Active since Jan 2019
02 Feb 2021, 08:37
Vodacom ****
My number was swapped the past week on the 29 Jan, after I tried to call *** and asked them to stop the sim swap, I then went to a Vodacom shop to fix it later on the same day, they requested that I pay 20 for a sim swap and told me the number was flagged, but it happened again yesterday 01.02.2021 without any warning, so I now have to go back to Vodacom to do the sim swap again? I cannot just change the number I have been using it for years
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Replies (2)
Vodacom's replyOfficial
02 Feb 2021, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Dineo M's updateReviewer Update
04 Feb 2021, 10:59Good day, I went to a Vodacom shop in Sasolburg on Tuesday 02.02.2021 and found that my phone is blacklisted, I filled in the forms yet still not working 2 days later, this is really frustrating, I only wanted to stop the sim swap, but now my problem is worse
DM
Dineo M's update04 Feb 2021, 10:59
Reviewer Update
Good day, I went to a Vodacom shop in Sasolburg on Tuesday 02.02.2021 and found that my phone is blacklisted, I filled in the forms yet still not working 2 days later, this is really frustrating, I only wanted to stop the sim swap, but now my problem is worse