KM
Kesha M
1 reviews | Active since Aug 2013
04 May 2018, 22:25
Vodacom ****
On the 4 April 2018, I received a call from a Call centre in Durban claiming to be from Vodacom ( ********** 700). Of which the agent was able to provide an extensive amount of personal information that only Vodacom should have known. The agent also mentioned that my wifi contract would be expiring soon and was also able to confirm the amount of data i receive ASWEL as the amount of lines I had.
Somewhere, somehow, Vodacom staff are selling CONFIDENTIAL information to unsolicited companies. THIS IS AGAINST THE LAW!!!!!!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 May 2018, 09:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2018, 09:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 May 2018, 14:31Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
Vodacom's reply15 May 2018, 14:31
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,