QT
Queeneth T

1 reviews | Active since Mar 2018

07 Mar 2018, 19:14

vodacom ****,

I was ****med from someone who said they were calling from Vodacom + ********** 7979 and advised that he was doing a simswap, which I did not ask for he asked me for my account details and took me through the simswap process what worries me is that he proceeded with the simswap, my number no longer works and I cannot access anything.. I am left hopeless right now This is uncalled for I am left with not knowing what to do as even my bank account is left vulnerable to the **** because of the crime. I need my number back. I cannot even put my number online to be responded to cause I don't know whats happening , but I need my number back Vodacom contact : **********

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,