mM
mmatlale M

1 reviews | Active since Sept 2016

05 Sept 2016, 09:46

vodacom ****

<p>I contacted vodacom to cancel my contract and I was advised by the sales person to upgrade to the 79 contract that comes with airtime of 110 and 500MB for 24_ months . I have received data for three months . this month I switch on my data believing I'm going to get my data like every month but nothing came through . I realized that when my airtime got finished when I called I was told it was used for internet because I don't have data . then I ask why I didn't receive data this month there was no explanation but I was told they activated 500MB data for 24 months I will receive SMS and no SMS came through . I called again and this time I received SMS that my data is activated for 24 months . when I check there is no data now when I call I spoke to sales person called Oscar he drop my phone and now the phone is just in the machine no answer .the number I called is ********** </p>

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 10:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

mM
mmatlale M's update07 Sept 2016, 11:05
Reviewer Update

Vodacom has not contacted me about my complain .still waiting for the consultant .