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Slade S
1 reviews | Active since Apr 2011
05 Feb 2020, 15:21
Vodacom ****
Dear Hello Peter.... I need your assistance please...
Vodacom sold me a package in June of 2019, a SIM card and data bundle.. I canceled the contract the same day I got my SIM card as the deal I app**** for was different to the one I got..... The lady I spoke to as I canceled the contract gave me a cancellation number and said I only had to break the SIM card and not use it.....
Since the time of cancellation until now, Vodacom had been deducting the contract fee and every time I call I've been put on hold.....
Why am I paying for a contract that I am not using and a service I don't have.....
This is crazy, the deductions are happening still on a monthly basses from June month 2019...
This is not on..... Please assist.....
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
06 Feb 2020, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Slade S's updateReviewer Update
10 Feb 2020, 20:23Thank you but Vodacom has still not contracted me.....
This is not a surprise...
This is not a surprise...
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Slade S's update10 Feb 2020, 20:23
Reviewer Update
Thank you but Vodacom has still not contracted me.....
This is not a surprise...
This is not a surprise...
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Slade S's updateReviewer Update
10 Feb 2020, 20:24My apologies....
I meant contacted me.......
No surprising at all
I meant contacted me.......
No surprising at all
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Slade S's update10 Feb 2020, 20:24
Reviewer Update
My apologies....
I meant contacted me.......
No surprising at all
I meant contacted me.......
No surprising at all
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Slade S's updateReviewer Update
28 Feb 2020, 14:33This is crazy...... Hello Peter....Please assist.....
Vodacom has still not contacted me and this month another deductions......
Vodacom is ******** me.....
They continue deducting for something I don't have......
Vodacom has still not contacted me and this month another deductions......
Vodacom is ******** me.....
They continue deducting for something I don't have......
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Slade S's update28 Feb 2020, 14:33
Reviewer Update
This is crazy...... Hello Peter....Please assist.....
Vodacom has still not contacted me and this month another deductions......
Vodacom is ******** me.....
They continue deducting for something I don't have......
Vodacom has still not contacted me and this month another deductions......
Vodacom is ******** me.....
They continue deducting for something I don't have......
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Slade S's updateReviewer Update
03 Mar 2020, 13:31Thank you Vodacom....
I have received your email and rep****.
I have am now awaiting a prompt response.....
I have received your email and rep****.
I have am now awaiting a prompt response.....
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Slade S's update03 Mar 2020, 13:31
Reviewer Update
Thank you Vodacom....
I have received your email and rep****.
I have am now awaiting a prompt response.....
I have received your email and rep****.
I have am now awaiting a prompt response.....
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Slade S's updateReviewer Update
12 May 2020, 09:06Vodacom Dept collection complaint...
Good morning...
This is not my first time complaining about Vodacom. I have tried contacting numerous occasions on the Custer help line but no success. Vodacom is still billing me for a contract that was cancelled the very next day of receiving simcard.
The package I agreed upon was a 80gig, and I was delivered a 12gig package.
I canceled the very next day by speaking to one of the Vodacom call operators and was given a reference number and was told to distroy the SIM card. I did so and did not use it at all.
I have since been debit every month for a package I do not have.
I tried calling Vodacom and again no success.
Now I am being called by Dept collectors.
This is not on..... if this continues, I am going to contact the news papers.
I have a reference number for cancellation.
Does Vodacom not check their call logs and do they not check their reference number logged or even that their SIM card that was given has not ever been used....
This is not on.......
Good morning...
This is not my first time complaining about Vodacom. I have tried contacting numerous occasions on the Custer help line but no success. Vodacom is still billing me for a contract that was cancelled the very next day of receiving simcard.
The package I agreed upon was a 80gig, and I was delivered a 12gig package.
I canceled the very next day by speaking to one of the Vodacom call operators and was given a reference number and was told to distroy the SIM card. I did so and did not use it at all.
I have since been debit every month for a package I do not have.
I tried calling Vodacom and again no success.
Now I am being called by Dept collectors.
This is not on..... if this continues, I am going to contact the news papers.
I have a reference number for cancellation.
Does Vodacom not check their call logs and do they not check their reference number logged or even that their SIM card that was given has not ever been used....
This is not on.......
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Slade S's update12 May 2020, 09:06
Reviewer Update
Vodacom Dept collection complaint...
Good morning...
This is not my first time complaining about Vodacom. I have tried contacting numerous occasions on the Custer help line but no success. Vodacom is still billing me for a contract that was cancelled the very next day of receiving simcard.
The package I agreed upon was a 80gig, and I was delivered a 12gig package.
I canceled the very next day by speaking to one of the Vodacom call operators and was given a reference number and was told to distroy the SIM card. I did so and did not use it at all.
I have since been debit every month for a package I do not have.
I tried calling Vodacom and again no success.
Now I am being called by Dept collectors.
This is not on..... if this continues, I am going to contact the news papers.
I have a reference number for cancellation.
Does Vodacom not check their call logs and do they not check their reference number logged or even that their SIM card that was given has not ever been used....
This is not on.......
Good morning...
This is not my first time complaining about Vodacom. I have tried contacting numerous occasions on the Custer help line but no success. Vodacom is still billing me for a contract that was cancelled the very next day of receiving simcard.
The package I agreed upon was a 80gig, and I was delivered a 12gig package.
I canceled the very next day by speaking to one of the Vodacom call operators and was given a reference number and was told to distroy the SIM card. I did so and did not use it at all.
I have since been debit every month for a package I do not have.
I tried calling Vodacom and again no success.
Now I am being called by Dept collectors.
This is not on..... if this continues, I am going to contact the news papers.
I have a reference number for cancellation.
Does Vodacom not check their call logs and do they not check their reference number logged or even that their SIM card that was given has not ever been used....
This is not on.......