RB
Rirhandzu B

1 reviews | Active since Mar 2016

06 Mar 2016, 11:38

vodacom ****

The vodacom **** that includes deducting data from your airtime as soon as you load airtime claiming that you have subscribed to recurring data purchases. I have not subscribed to any recurring data and i have consistently bought my data for either a day or a month. Today i load R58 airtime and the airtime is gone immediately to buy 250 megs of data unauthorised. I still had with me more enough data as i have just bought a gig this week. When i finally call them to correct this they say they cannot refund my data for airtime because on the new data i have already used half a meg. Its no longer 250 megs so they cannot refund. Who said they must use the new data bundle whislt i still had a part of my recently bought 1 gig active? They say they cannot refund me the 250 megs back to airtime as i have used it....how? Why use the new data whilst i have old data if the aim is not to **** me my new data in case i want to be refunded. Sis vodacom.....ur behaviour is disgusting. Ur call centre agent is clueless.

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 09:12
Official
Hello RLBaloyi79,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,