oM
olwethu M

1 reviews | Active since Apr 2020

24 Apr 2020, 11:56

Vodacom ****

I don’t know why Vodacom subscribed me into some vlive service called hooked!!!!!! I’ve been trying to see what is using up my airtime so much but haven’t been able to pinpoint it. I bought R275 airtime last week and I’m not someone who uses much airtime as I have a landline at home. Today I have R45 airtime. So today I dialed *135# and saw I’ve been subscribed to hooked since Jan 2018 and it charges R10/day. I don’t n ow that the hell this service is and have never signed up for it. I’ve just cancelled it but I’ve lost probably thousands of rands to this service since 2018!!!!! How did this happen???? Vodacom what is this??

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2020, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team