CN
CARISA N

1 reviews | Active since Jan 2021

04 Mar 2021, 09:35

VODACOM ****

PATHETIC SERVICE!!! I have agreed to a debit from vodacom on a balance of R289.99 i owed, the amount was debited on the 25th January 2021 yet the money still doesnt show on their side! I have received feedback that someone will call me but no one has called. My credit score keeps dropping because of vodacom. Is this how you treat your customers, this is absolutely disgusting Vodacom. A massive reputable company as yourself should really reconsider the value of customer service you provide. I've been in such a long battle over this. Your agent caused this nightmare by lying to me last year May when i requested that my account be cancelled since i did not want to renew, She said the account was closed whereas it was not in fact closed. Thankfully I work with attorneys, take note that i will most definitely be taking you to court for this. Ive been declined on my property purchase mainly because of you!!!!!!!!!! I ABSOLUTELY HATE VODACOM AND DO NOT RECOMMED TAKING CONTRACTS WITH THEM AT ALL. My next move is to take you to media!!!!

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2021, 12:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team