AS
Angelo S

1 reviews | Active since Mar 2009

01 Jul 2020, 08:20

VODACOM ****

BEWARE OF VODACOM ****. I WAS ON SMART L PACKAGE AND I WAS DUE FOR AN UPGRADE. PHONED VODACOM UPGRADES AND AN AGENT CALLED LITA, OFFER ME A BETER PACKAGE THAT I PREVIOUSLY HAD, HE OFFER ME 250 MINUTS TALK TIME AND 5GB OF DATA FOR 212 RAND, BUT I FOUND TO MUCH FOR SO LITLE MONEY SO I ASKED AGAIN. AND SAME ANSWER ALL THAT FOR R212, I THAN TOLD LITA TO CONTINUE WITH UPGRADE AND ALSO MY WIFES PACKAGE. TODAY NEW PACKAGE ****D IN. SO MY SURPRISE TO FIND OUT THAT NO MINUTS MAKE PART OF THE PACKAGE, I AM NOW ON THE PHONE HOLDING FOR 35 MINUTS TO SPEAK TO SOME BODY TRYING TO REVERSE UPGRADE. I HAD BEEN WITH VODACOM FOR ABOUT 20 YEARS AND I WAS NOT EXPECTING A STANT LIKE THIS. I AM VERY DESAPOITED.

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2020, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team