Vodacom says they can't unblock a password on a ph

Vodacom says they can't unblock a password on a phone<br> <br> Was at 4 Vodacom branches Woodland both shops nobody skilled enough Menlyn just wanted to go home didn't want to really assist. <br> <br> This morning they say they can unblock a password on the phone as we don't have access to the email anymore for the Samsung account when you put the phone on. As it is still asking for the old password after resetting to factory settings and clearing the memory <br> <br> Any IT person will tell you every program must have a back up to reset or format the device.