MM
Mel M

1 reviews | Active since Apr 2017

03 Apr 2017, 09:06

Vodacom - says it all

<p>Vodacom has charged me for data not used. *********** consultant migrated me without informing me I would lose my talk time, sms's & data. Account is incorrect and not being amended. Migration day lost me business. Two months later, no amendments on account. Lost all available talk, sms's & data that has been paid for and more. Currently cannot sms and have no caller ID and everytime I call into the customer service department, I have to speak to a new consultant and explain every detail all over again.</p> <p> </p> <p>The first opportunity I get to move over to another service provider, the better. Around 20 years as a client, it's a real shame Vodacom. </p>

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2017, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team