Vodacom - Savanna Mall - Waiting a month now for my phone

<p>I am a contract client of Vodacom, and has been since 1999. When it was time to upgrade, I provided the store with a signed document from our company indicating the new phone I would like. Just like we have done for the past 18 years. The store representative, Samson, said that everything is in order, and that I will recieve my phone that same week on the Thursday (I submitted the documents on a Monday). For the past 4 weeks I physically go to the Savanna Mall Vodashop on Mondays and Fridays to find out where is my new phone? And every time I go there, Samson, just says it hasn't arrived yet.</p> <p> </p> <p>I have requested to speak to a Supervisor/Manager, and it seems like the shop doesn't have one. Nobody at the shop is able to give me a clear answer as to when I will recieve my phone, yet it takes 3 business days to order any product in South Africa online!!!</p> <p> </p> <p>To this date, I still haven't recieve my upgrade phone, And Samson has not once bother to even call me and notify me of the status of my upgrade.</p> <p> </p> <p>Our business have more than 10 contracts with Vodacom, and I feel like I am going to cancel every single one!</p>