Vodacom - SA's worst service provider

Item: Vodacom
Rating: 1
Author: Dave M

Since lockdown (March 2020) I have not had sufficient signal to make a call of longer than about 30 seconds. Incoming calls often don't ring. I have tried reporting this on line - no rely, email - also no reply. Have reported it to Vodacom shops and been told that it's not worth it, they don't get response. Managed to get a message to the area manager, via a friend - no response. I rate vodacom worse than SA post office - have been a customer since cellular started in sa, but will be going to say Yello to MTN as soon as I can port my number

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jan 2021, 16:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Jan 2021, 16:57

Official

Dave M's updateReviewer Update

01 Feb 2021, 11:47

Thank you to HelloPeter and to Vodacom. Soon after publishing this review Vodacom contacted me, and investigated the issue. They have now temporarily resolved it at no cost to me. The solution is good enough to be permanent as far as in concerned. Their service was pretty good once I had the a attention of the correct people. Problem solved - thank you to all involved

Dave M's update01 Feb 2021, 11:47

Reviewer Update