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Frank B

1 reviews | Active since Jan 2022

02 Jul 2023, 16:43

Vodacom = SA's leading UNPROFESSIONAL network

20+years with Vodacom. I am informed randomly that... "We've noticed you've been using your Vodamail account. Note this service is no longer FREE. Reply 1 to 31118 by 03/07/2023 to continue your service at R29 per month. If no response received, your account will be deleted." PROFESSIONAL? = NOT AT ALL = JUST PROVIDE ME A CONTACT NAME not a random spam type email/SMS and or phone me - you have my number & I will respond. Its probably because I have not chosen to upgrade as we can't even make proper calls from my home as the signal service is ***. Vodacom will lose a loyal customer = its Time to move/port 4 telephone accounts and LTE..... to cheaper MTN or Cell C....

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2023, 23:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team