AB
Aldo B

1 reviews | Active since Feb 2019

28 Mar 2019, 15:12

Vodacom. SA's biggest *********'s

Good day.

Okay so now another month has passed where Vodacom is to *********** to fixed their stupid system.

So in 2018 31 Aug I did a change of ownership , there was fees involved which I payed just to keep struggling with the same problem month after month that the *********** and useless Vodacom back offices and customer care does not want to fix. I have logged multiple calls with them to resolve the issue, each time a sms is sent to me stating that the call has been resolved ,yet I still experience that the change of ownership is not done, no debit orders are being deducted or any invoice going to my email address.

I contacted Vodacom to cancel my contract seeing that they don't want to resolve my issue or to give back my money that I payed for a service and they can't deliver ,they simply drop the call. Vodacom staff doesn't know how to do their jobs, because if the problem is not resolved it is not their problem and they simply drop the call in your ear.

So now each month I have to write a review about my problem that Vodacom is to *********** to resolve, does not want to give my money back or cancel my contract.

0
Replies (2)
Vodacom
Vodacom's reply28 Mar 2019, 15:19
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Mar 2019, 16:15
Official
Dear Aldo, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   
Regards Consumer Website Team(SA)