BZ
Brian Z

1 reviews | Active since Mar 2018

18 Dec 2018, 19:40

Vodacom Sandton worse service ever

Worst service at Vodacom Sandton City

I went in to Vodacom shop in Sandton, and requested to port back to Vodacom where their service was the very first reason to port out. The lady who assisted took my number and said she will request a port and I was even sent a SMS with a code to confirm the code, and today when I called left the message and I was promised to be called back but nothing, then I decided to call Vodacom customer care and they sending me back to the Vodacom shop and as a matter of fact this worse experience reminded me why I left Vodacom.

I still have a case I am still waiting for them to get back to me regarding my sim card that was used after i had blocked the simcard after loosing my phone. Almost three years later but no one has even came back to give me a solid reason or an answer.

I know I could be just like a tear drop in the Pacific ocean but honestly the service I have been subjected to from Vodacom has not been pleasing and I wish even my company phone could even be moved from Vodacom.

I wud never ever recommend Vodacom to even my worse kind of enemy. Thank you for nothing

0
Replies (2)
Vodacom
Vodacom's reply19 Dec 2018, 07:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply19 Dec 2018, 12:13
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, we've advised you accordingly.

Regards
Vodacom Consumer Website Team