MH
Mohamed H

1 reviews | Active since Sept 2011

08 Mar 2017, 11:43

Vodacom Sandton City (Mandela Square)

<p>I recently got a new phone from Vodacom, I have two phones and I needed an adapter for a micro sim. I went to the Vodacom in Sandton to purchase one for around R115 rand last week. Today I open the package and there is literally nothing inside. I do not have the slip as I threw it away, but I can prove this I bought this there from my bank statement. It is literally beyoned me how nothing was in the package. I'm sure if you go through a quality check process you will find that there is no adapter. It just felt like I threw away money for an empty packet. </p> <p>Please give me a call on ********** or e-mail me on **********

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Replies (2)
Vodacom
Vodacom's reply08 Mar 2017, 13:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 13:24
Official

Good Day Mr A Mohamed

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support