Vodacom - Sandra Chetty - Retention Department

Sandra Chetty saves the day.

I created a Hello Peter account for the first time to write a shocked and negative review about the service I received the past 2 months from Vodacom - as I felt helpless and like I was hitting a wall every time I spoke to someone in the call centre. "We know you were advised incorrectly, but there is nothing we can do about it." I typed the review and just before I published it, I phoned cancellations to cancel our packages and include this in the review. I got through to Sandra Chetty. She listened calmly even though I was outraged and emotional at yet again having to explain what happened since June. She asked a few questions to understand what was going on and I calmed down as a result of her keeping calm and listening - I felt like she really cared and was interested in assisting us. This review is to say thank you to Sandra for her assistance and restoring my belief that we are not just numbers at Vodacom. It is also to thank her for changing my mind about writing a negative review for the first time - I believe there is always a resolution to a query where both parties benefit and in this case she restored my belief. Thank you Sandra, we appreciate what you have done to assist us.

Ituneleng (Customer Care) also assisted me and followed up to ensure I were able to listen to the call I requested - thank you for your assistance.