Vodacom Samsung Tablet

On the 19th of april i upgraded my contract at vodacom shop three rivers. When i upgraded the contract the consultant did not open my package to show me the tablet was in a working condition. On friday i open the new samsung tab A which i got from vodacom three rivers,i putted my sim card which i got from vodacom and my memory card. When i switch my tablet on it showed me insert sim card,i switch the sim card with anoher sim card and it showed the same. I returned the tablet to the vodacom shop on saturday the 21st of april,where one of vodacoms people also putted sim cards in. So it did the same,they book the tablet in as it still was on the 7 days warranty. This morning i recieved a call from vodacom shop that they informed me they wont change the tablet with a new one because the sim card tray was physically damage. When i try to sort it out with the vodacom shop where i bought the tablet from,the manager was very rude. So vodacom i please want a solution because i only had the tablet for one day,i have another contract with vodacom for 2 years now and everytime i buy a phone from vodacom three rivers,there is always something wrong. I very sorry but if i dont recieve a new tablet i WILL not pay for something i did not break. My contact number is ********** 851