Vodacom Samsung Shame on You

<p> I have had a vodacom contract since day one when the Nokia brick-pull-out- aerial was lauched all those years ago. But now i wonder if that loyalty was well placed or even relevant. When my current contract came ip for renewal and upgrade i chose to go from an S4 to the just launched S7 Edge. The Vodacom franchise I support initially told me ten day wait for stock. Fine, I waited. Ten days later they then said that my profile did not support an S7 upgrade. Frustrated I phoned Customer care where lo and behold I was told no problem, they would have the phone delivered to my door within 48 hours. Fantastic! I received the phone no issues, no problem. That was in April this year. Three weeks ago I accidently dropped the phone, display shattered. Took it in to appointed agent for warranty repair and was told I needed a POP. So I asked my Vodacom franchise but was told that because I had dealt directly with Vodacom, I had to request it there instead. So I did and received both a soft copy and printed POP. Providing this document now to the repair agent I am told the document is not legible enough. Samsung will not honour warranty. I tell them that its the best Vodacom can provide and still they refuse to honour warranty screen replacement. That was three weeks ago and still I dont have a phone. Now unless I am mistaken, I am mot responsible for document quality. So why is it dear Vodacom and Samsung that I am the one with no phone yet having to pay contract fees nonetheless. Both of you are in breach of contract for not honouring your one free screen replacement warranty and further, holding me responsible for a documents printed quality over which I have no control. Seems like Vodacom/Samsung are more interested in securing new contracts than looking after the ones they already have. Shame on you both. I will now seek legal councel should mothing transpire from this posting.<br /><br /></p>