Vodacom Samsung S8 upgrade

<p>A month ago I did an upgrade using the Vodacom online shop. The upgrade consisted of a Samsung S8 phone, accessory pack, Samsung gear S3. A couple of days later the couriers delivered a package containing the accessory pack, sim card and gear s3, no samsung s8 phone! After several calls, emails, references opened and closed, I still dont have the phone. All the people I spoke to at Vodacom admits they had a "system error" causing some orders being sent out without the devices, but still it seems they are unable or unwilling to rectify the error and send me my phone. Best of all is Im already charged for the phone I never received. Im running out of ideas on what to do or how to handle the situation further, so Im contemplating getting legal advice and ultimately cancelling this contract and all other contracts I have with Vodacom. This is the worse service I have ever experienced from any service provider, seems Vodacom just want your money but refuse to actually deliver the service you pay for.</p>