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David D

1 reviews | Active since Aug 2016

09 Aug 2018, 16:53

Vodacom + Samsung Rewards ****

Over 2 months ago i purchased myself a samsung A8 from Vodacom. It had the Samsung Galaxy Gear VR as part of the promotion. Its been two months and I'm getting absolutely nowhere with Samsung Rewards. They keep making promises, but fail to live up to it.

Be careful buying from Vodacom when they offer extra goodies, it's starting to feel like a ****.

And Vodacom will likely refer me to samsung rewards which doesn't resolve my issue.

Samsung Rewards is closing in the next month or two and I have a very bad feeling I'm being played here.

0
Replies (4)
Vodacom
Vodacom's reply09 Aug 2018, 18:38
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

DD
David D's update14 Aug 2018, 14:08
Reviewer Update
Looking forward to being contacted someday soon
DD
David D's update29 Aug 2018, 08:02
Reviewer Update
Thank you for getting in touch last week. I have since responded to the email you have sent me, but it's almost another week since that email was sent. And I have still to hear back from someone.
DD
David D's update11 Sept 2018, 03:49
Reviewer Update
Due to your lack of response and it has already been 2 weeks since I updated you, I have created a complaint with ICASA, which I hope will get the ball rolling and less introduce less obstacles to getting my complaint resolved