1 reviews | Active since Sept 2017
Vodacom & Samsung out to make money...
I received the buds+ on the 15th June as part of a joint promo between Vodacom & Samsung and since then the left bud does not pair with my S20 Ultra, since the 17th June I have been in contact with your service centre and everytime I call I get a different answer. I was even told that if I go to wefix it can be swopped out, only to get there to be told it has to be sent away. There should be a whole history on your system about something as simple as replacing a set of buds. This has even been escalated and same answer go to the service centre (wefix). I find this unacceptable since you couriered the item to me, why can it not be collect and swopped out for a pair which works? I will be forwarding my complaint to Vodacom as well as I want them to take the device back and reverse my upgrade so I can take a different device from a different manufacturer as Samsung does not care about their customers. Quick to advertise free stuff but not willing to fix when customer has a problem.
What do you mean by due course?
As it has been 3 days since last you commented.
What do you mean by due course?
As it has been 3 days since last you commented.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. What does this mean??? Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. What does this mean??? Regards Consumer Website Team