YN
Yvonne N
1 reviews | Active since Feb 2022
12 Mar 2022, 11:41
Vodacom / Samsung
Hi there,I'm still awaiting feedback on a replacement phone. It's been 3 months. My Z flip is with Vodacom. No response from the repair centre or Vodacom customer service. And I had asked for a credit for the 3 months that I don't have my handset. No feedback on that query either. So I'm without my new phone but continue to pay Vodacom. I expect a brand new phone for the z flip or similar. Regards, Yvonne Naidoo
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Vodacom's replyOfficial
13 Mar 2022, 09:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2022, 09:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team