Vodacom + **** = Same WhatsApp Group!

I’ve been trying to port out of Vodacom but it keeps giving me an error saying that there was a mismatch of information. I’ve been in store trying to do this port but Vodacom keeps cancelling it. The other network provider that I’m trying to port to advised me to call Vodacom and ask why they cancelling, but the agents I speak to is RUDE !!! They answer the phone like ‘Hello’ ? Call centers allow their staff to answer the phone like this ? They have heavy attitude and its been over a week that I’m not getting any assistance. I’m getting nowhere with this port. Vodacom must just tell me if they wanna keep my number but honestly I’ve have it up to here with Vodacoms **** !!!