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Patrick M

1 reviews | Active since Mar 2023

13 Aug 2024, 22:05

Vodacom sales representative has sold me product with false information

On the 06 August 2024 i was sold 2trb which comes with 5G router, this product was sold to me via online without checking network coverage. The sales representative has advised me that there's no need to check coverage as 5G is everywhere. Am really disappointed to find out that where am based there's no 5G coverage and sales representative has misled me during the process.

So rite now i have been trying to contact them via emails but they are not bothering with responding to my emails. I have tried to log a call from the nearest vodacom store but no 1 has returned to me. i no longer want this contract. I can't pay for something i wont be using for 3 years to come and its really disappointing for sales representative to give a customer a false information. This kind of treatment it is really disappointing for a big company like Vodacom to mislead their customers.

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Replies (2)
Vodacom
Vodacom's reply14 Aug 2024, 08:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Patrick M's update14 Aug 2024, 15:37
Reviewer Update
Hi Vodacom,
please walk your talk, no 1 has called me up to now.
please fulfil your promises.