LM
Lufuno M
1 reviews | Active since Aug 2020
08 Oct 2023, 07:05
Vodacom sales people they don't speak the truth.
Hi, I'm not happy with Vodacom sales people. I have 2 phone for contract with Vodacom I pay R300. The sales person called and tell me that I receive SMS and I'm not using them they will cancel those SMS and add airtime and I agreed and ask them if my stalments is not going to change he said yes but today when I receive a statement they charged me more. Please Vodacom can you investigate this and move me to my old contract. Please check the recording and give me feedback. Thanks
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Vodacom's replyOfficial
08 Oct 2023, 18:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Oct 2023, 18:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team