AG
Amanda G
1 reviews | Active since Aug 2018
04 Feb 2020, 14:59
Vodacom Sales People lies to sell contacts
Vodacom Sales personnel lies about month to month contract, and you end up with 24 month contact, we cancelled contract on *** GL Van Zyl. The sales person said if the contact is ended in Jan there will be an amount of R210 paid, but if we upgrade to month to month its R30 per month and can be cancelled at any time as its a month to month contract. Sales person repeated this story three time with us indicating that we are not interested in a 24 month and they confirming its not a 24 month contract, and they said if anything goes wrong there is a recording to go back on..
R30 per month is not a lot of money nevertheless Vodacom personell is lying to their customer just to get a sale out of a person, and worst of all when we spoke to another department of Vodacom they indicated that the know these sale people lies to make a sale…..
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Replies (5)
Vodacom's replyOfficial
05 Feb 2020, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2020, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AG
e-mail was received and it indicated 24 month contract -NOT WHAT WE WANTED....
Called back again Ref no ***, indicated that it can be cancelled end of Jan 2020, no need to worry about the wording as the contract can be cancelled at any time, so same story then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020
My daughter told me Vodacom sales people it lying as this a full 24 month contract so i called again on 20 Jan 2020. Vodacom sales told me we can cancel the new R30 option end of Jan 2020.
Amanda G's updateReviewer Update
05 Feb 2020, 12:446 Jan 2020 Called to cancel contract on ***, spoke to Chantell. Ref
***. Chantell indicated if we cancel now it will cost R210, nevertheless if we change contract to the R30 option we can CANCEL AT ANY TIME....then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020
e-mail was received and it indicated 24 month contract -NOT WHAT WE WANTED....
Called back again Ref no ***, indicated that it can be cancelled end of Jan 2020, no need to worry about the wording as the contract can be cancelled at any time, so same story then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020
My daughter told me Vodacom sales people it lying as this a full 24 month contract so i called again on 20 Jan 2020. Vodacom sales told me we can cancel the new R30 option end of Jan 2020.
Called 30 Jan due to R83 airtime that was taken from my cell and they was suppose reverse the airtime. The R210 was taken from my account and Chantell told me it will only be R30 so she ****.......
31 Jan Bornwise. 17:10. explained that the contract is ending nevertheless they will reverse the R83 ref no ***. nevertheless Bornwise said they cannot cancel the R30 as Chantell told us we can cancel end Jan 2020, we indicated Chantell told us we can cancel the R30 contract end of Jan 2020, no we realize that Chantell was not telling us the truth.
1 Feb Called again as i did not want the new contract and wanted to cancel, not interested in new or old contract, wanted to speak to one of their managers but they quickly ended the call....
4 Feb Morwa explained one contract ended new one started, i indicated that i want to cancel not continue wanted to speak to one of their managers but they quickly ended the call, same as on the 1 Feb 2020
4 Feb. 13:40. Johan Spies, explain my situation he indicated that the sales people want to make a sale and don't want to cancel contracts, He indicated that a reverse must be done as the sales personnel did not do as i requested i need "reverse" ref no***.
Please make sure that my old contract ended, and the new contract is cancelled....
Regards GL Van Zyl you can contact me on *** - For calls only
The contract in question is on ***
Please make sure that my old contract ended, and the new contract is cancelled....
Regards GL Van Zyl you can contact me on *** - For calls only
The contract in question is on ***
AG
Amanda G's update05 Feb 2020, 12:44
Reviewer Update
6 Jan 2020 Called to cancel contract on ***, spoke to Chantell. Ref
***. Chantell indicated if we cancel now it will cost R210, nevertheless if we change contract to the R30 option we can CANCEL AT ANY TIME....then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020
e-mail was received and it indicated 24 month contract -NOT WHAT WE WANTED....
Called back again Ref no ***, indicated that it can be cancelled end of Jan 2020, no need to worry about the wording as the contract can be cancelled at any time, so same story then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020
My daughter told me Vodacom sales people it lying as this a full 24 month contract so i called again on 20 Jan 2020. Vodacom sales told me we can cancel the new R30 option end of Jan 2020.
Called 30 Jan due to R83 airtime that was taken from my cell and they was suppose reverse the airtime. The R210 was taken from my account and Chantell told me it will only be R30 so she ****.......
31 Jan Bornwise. 17:10. explained that the contract is ending nevertheless they will reverse the R83 ref no ***. nevertheless Bornwise said they cannot cancel the R30 as Chantell told us we can cancel end Jan 2020, we indicated Chantell told us we can cancel the R30 contract end of Jan 2020, no we realize that Chantell was not telling us the truth.
1 Feb Called again as i did not want the new contract and wanted to cancel, not interested in new or old contract, wanted to speak to one of their managers but they quickly ended the call....
4 Feb Morwa explained one contract ended new one started, i indicated that i want to cancel not continue wanted to speak to one of their managers but they quickly ended the call, same as on the 1 Feb 2020
4 Feb. 13:40. Johan Spies, explain my situation he indicated that the sales people want to make a sale and don't want to cancel contracts, He indicated that a reverse must be done as the sales personnel did not do as i requested i need "reverse" ref no***.
Please make sure that my old contract ended, and the new contract is cancelled....
Regards GL Van Zyl you can contact me on *** - For calls only
The contract in question is on ***
Please make sure that my old contract ended, and the new contract is cancelled....
Regards GL Van Zyl you can contact me on *** - For calls only
The contract in question is on ***
AG
Amanda G's updateReviewer Update
11 Feb 2020, 10:29No feedback as yet
AG
Amanda G's update11 Feb 2020, 10:29
Reviewer Update
No feedback as yet
AG
Amanda G's updateReviewer Update
11 Feb 2020, 10:32how do i escalate this issue as no one attended
to the complaint?
to the complaint?
AG
Amanda G's update11 Feb 2020, 10:32
Reviewer Update
how do i escalate this issue as no one attended
to the complaint?
to the complaint?
AG
Amanda G's updateReviewer Update
17 Feb 2020, 09:00Thank you issue was resolved
AG
Amanda G's update17 Feb 2020, 09:00
Reviewer Update
Thank you issue was resolved