Vodacom sales people lie

I just sent the below email to Vodacom. Hope this helps someone.

Good day. Why is it that your sales staff are quick to say that there's no penalty or additional cost when canceling a month to month contract. Is this how Vodacom actually hustles money out of people? When a customer asks all the relevant questions in store like I did there's no reason to read every little details on the contact because I was reassured by the sales consultant. We only took the month to month contract because we were told that there's no charge if we cancel and that we can cancel at any time as long as we give 30 days notice. Yes I asked specifically about this. Of course you will revert to your policies and fine print now that we want to cancel our month to month contract. How do you guys sleep at night knowing that your sales team lies to sign up clients? We will never buy anything from Vodacom again even if you maybe be cheaper.

Your service is pitiful. It takes hours to get no where on the phone with you. Days have been wasted emailing and calling your call center. We always have to deal with someone different and re explain everything over and over again. When we are transferred the call is cut and we've never received a call back and we have to start the process all over again. I have even been to your stores and was told they don't deal with fiber queries. Vodacom is essentially set up to delay any kind of query from a client. In fact you make it so difficult to query anything that it seems it's done this way purposely so you don't have to deal with client queries. You buy what you buy and just deal with it if there's issues is the attitude Vodacom has.

Your billing has been all over the place and inaccurate and you haven't even debited Taryn's account once since we've signed up. You have her proof of account so you have no excuse. Furthermore more she received an email to say we are in arrears yet there's money in her account which has been there all this time which we can obviously prove. Now her account is negatively effected and we have to pay penalties which have been accumulating for months.

This is negligence on Vodacoms behalf and I am not happy about this bill of R1150. Especially because I was told that if we cancel there's no charge because it is a month to month contract.