IB
Irma B

1 reviews | Active since Dec 2020

30 Aug 2021, 11:38

Vodacom sales lies through Rewards Co and RAM Couriers incompetence

Vodacom unfortunately makes use of a company by the name of Rewards Co to do one thing: sell as many new contracts as possible, regardless of the number of lies told in the process. I got a call from a sales agent a month ago. The sales agent assured me three times during the call that I'd be paying less for 20 Gigs of data on my daughter's contract, than for the current ONE Gig! Well, if something sounds too good to be true, it isn't. I should have just stuck to that basic principle. Two weeks later, when I got another call from an actual honest agent from the same sales company, trying to sell me the same product, I realised that I got caught and set off to my nearest Vodashop, only to be told that the mobile router cannot be returned to them, because they did not sell it to me.... Huh? So, then the hell started with the return process. Vodacom don't answer their phones. Neither does Rewards Co. They do not respond to emails either. RAM Couriers went to an old address, not the one the delivery was made to. My goodness. They answer their phones, but unfortunately, when you do not have a tracking number for a parcel, as I do not have, they simply disconnect the call. Lovely people! Collect your product, Vodacom!

0
Replies (3)
Vodacom
Vodacom's reply30 Aug 2021, 11:51
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
IB
Irma B's update08 Sept 2021, 07:29
Reviewer Update
Well, Vodacom, it's been a week. Not a call, an email, or any further arrangements made to collect your equipment. Just silence, following the standard response to all Hellopeter complaints.
IB
Irma B's update03 Dec 2021, 20:47
Reviewer Update
Now it's been THREE MONTHS! Your standard replies really don't mean anything. I have since been to the Midlands Branch again, also to no avail. No one called and you continue to take fees from my account for a product sold to me by a lying, dishonest consultant.