VA
Venketas A

1 reviews | Active since Mar 2009

13 Apr 2022, 13:25

Vodacom sales lies

Based on the sales person information supp**** to me, I opted to take out a fibre contract with Vodacom. The sales person told me that 1 LIE 1, I will get a SIM with 40G of data to use as LTE every month. 2 LIE 2, If I need to cancel with a 12 month period, I will only pay the router cost, not for the installation. 3 LIE 3, I will get SIM cards, one for the 40G LTE, and the other is for the VOIP. I received the 40G SIM, but was informed by another Vodacom personnel, that the VOIP is a software configuration, as a result I had to by telephone handsets. 4 The fibre installer, did not install the fibre in conduits, in my lawn the fibre is ±300mm below ground. In my ceiling, no conduits. Still waiting for someone from Vodacom to contact me regarding this shody work. Vodacom please listen to the recording of my conversation which you'll have regarding the sales.

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2022, 14:12
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team