Vodacom sales horrible service.

I app**** for Fibre with Vuma with Vodacom as my ISP. Julien, the salesperson for the fibre told me that I would get an LTE router within the first week and a fibre router, too. Thereafter Vuma would come over and install the fibre and connect it to the fibre router which would be done within 7 to 21 working days. It has now been 6 weeks, going onto the 7th week. Vuma had installed the fibre and Vodacom still hasn't sent the fibre router or the LTE router which was said to be delivered in the first week. After multiple calls to Vodacom and the salesperson, they've said they haven't processed my application. I am extremely dissatisfied with this service and I do not recommend this ISP.